At a glance: The My plan and Payments pages give Advertiser account holders easy access to plan/package details, as well as invoice and billing information.
Accessing My plan and Payments
My plan lets you choose your first plan or review the details of an existing plan.
Payments presents invoice-related information, downloadable invoices, and billing details. Payments is accessed by the account admin, as well as team members with permissions.
To access My plan and Payments:
- Click the email address (with drop-down arrow) located at the right side of the header bar.
- Select My plan or Payments.
Account status
Your account status appears in a label at the top right of the My plan and Payments pages.
| Account status | Description | Comments |
|---|---|---|
|
Trial period |
All accounts begin as a 30-day trial. This status label shows the number of days remaining in a trial. |
If a plan is bought during the 30-day trial, then the new plan only starts at end of the trial period. |
|
Blocked |
Occurs if a new plan is not selected by the end of the 30-day trial. |
To unblock, select a plan and provide a payment method. |
|
Active |
Customer has an active plan. |
Payment method is valid and current. |
|
Pending suspension |
Set if an account has one overdue invoice. |
Regain Active status by making invoice payments (wire transfer or credit card). |
|
Suspended |
Set if an account has two or more overdue invoices. |
Begin the manual process of reactivating an account by making invoice payments (wire transfer or credit card). |
My plan
Access My plan to:
- Select your first plan. Plans are normally for a one-year period.
- View current plan details, including features and add-ons (premium features), as well as previous and future plans.
- Request a plan upgrade.
Every new account begins as a 30-day free trial. During the trial period, plan options show on the My plan page: Starter, Basic, and Custom.
Choose your first plan and activate it by providing billing and payment information. Your new plan only begins after the free 30-day trial period.
To avoid losing access, select a plan before your trial ends. For more information, review these links:
It is possible, with most existing plans, to move to a new one. For example,
- Starter > Basic or Custom plan
- Basic > Custom plan
My plan
View current plan details, features, add-ons, as well as previous and future plans.
| My plan | Description |
|---|---|
| Header information |
|
| Plan details |
|
| Included features |
|
|
Add-ons |
|
|
Previous and future plans |
Includes:
|
Payments
The Payments page is available once a payment plan is selected via the My plan page.
Access Payments to:
- View invoice details, status, and invoice copies (PDF).
- Update the payment method:
- For Basic and Custom Pay-per-use (PPU) plans.
- From wire transfer to credit card with a simple 2-step process.
- Review and update company billing details and contact information.
Invoices tab
Monthly invoices are issued in the first week of every month. View invoices by clicking on a View link.
| Invoices tab | Description |
|---|---|
| Invoice details |
|
| Payment method |
|
Billing details tab
Company billing information is provided when you choose your first plan.
- Company billing details are required to generate an invoice.
- Billing details are not saved if there is missing or invalid information. For example, postal code and tax VAT numbers must match those used in your country.
- In most cases, to change billing information, contact accounting@appsflyer.com.
Click Save if changes are made to Company billing details and/or Billing contact information.
| Billing details tab | Description |
|---|---|
| Company billing details |
|
| Contact information |
|