At a glance: Contact AppsFlyer support through the Customer Assistant Chatbot for assistance with troubleshooting issues or product guidance. The chatbot also helps you open tickets to the correct team where necessary.
Overview
The Customer Assistant Chatbot directs your issues to the appropriate team, covering app-related concerns, account management, billing, product guidance, and technical support. The steps in the chatbot prompt you to provide the necessary details for accurate assistance, reducing the need for extra information.
To reach the Customer Assistant Chatbot:
-
From the top menu bar, select Help > Contact our team. The Customer Assistant Chatbot opens.
- Click OK and select the menu item number according to the help you need, as detailed below.
Menu items
Select an item from the menu that matches your topic:
1. Billing (invoices, payment, prices)
For queries directed to the billing and finance team. This may cover inquiries related to payments, updating billing information, invoice concerns, and more.
2. Subscription (features, your plan, change owner email)
For queries or requests regarding package changes in AppsFlyer, adding new features or products, or any related inquiries. You can also use this for changing the Admin user email (account email).
3. Permissions (user, team, manage)
For inquiries or requests related to managing your account in AppsFlyer, such as transferring team members between accounts, assistance in user setup, or with team members.
4. App (add, transfer, delete)
For inquiries or requests related to managing your apps in AppsFlyer. This includes tasks such as deleting apps, transferring apps between accounts, and adding apps that were previously deleted.
5. Account (manage, delete)
For inquiries or requests related to your AppsFlyer account management. This includes general questions about your account or if you're looking to delete your account.
6. Product Guidance (training, getting started)
For inquiries related to the use of AppsFlyer products and features. This includes onboarding and getting started, best practices, technical consultations, and implementing business use cases using AppsFlyer products and tools.
7. I need technical support
If you experience a technical issue with AppsFlyer products you can report it directly, opening a ticket for the technical engineering team. This initiates the debugging and investigation process to address the issue efficiently. Technical problems may include SDK issues, data discrepancies, API malfunctions, and more.
When submitting your support request, make sure to provide the app ID and a brief description of the issue and what you were attempting when it occurred. We recommend adding more information, such as screenshots or videos that clearly illustrate the issue. In certain cases, the following information may be needed:
- Reports that were generated
- Debug logs from the SDK or server
- The SDK version and plugin version
- Steps to reproduce the issue
Note
If you're unable to open a support ticket as described, contact your CSM or write to hello@appsflyer.com.
Viewing support tickets
The support tickets that you open are accessible via your email correspondence with AppsFlyer support. Access it to search, view, and verify the status of your tickets.