At a glance: Contact AppsFlyer support through the Customer Assistant Chatbot for assistance with troubleshooting issues or product guidance. The chatbot also helps you open tickets to the correct team where necessary.
Overview
The Customer Assistant Chatbot directs your issues to the appropriate team, covering app-related concerns, account management, billing, product guidance, and technical support. The steps in the chatbot prompt you to provide the necessary details for accurate assistance, reducing the need for extra information.
To reach the Customer Assistant Chatbot:
From the top menu bar, select Help > Contact our team. The Customer Assistant Chatbot opens.
Select the Ticket Type from the list item and fill in all information.
3. Click Submit
Viewing support tickets
The support tickets that you open are accessible via your email correspondence with AppsFlyer support. Access it to search, view, and verify the status of your tickets.