How to Change the Account Owner?

changing_account_owner.pngPeople move on in life.

And sometimes even the AppsFlyer account owner from your company may no longer act as one.

Every account needs an account owner to perform actions like adding new team members, changing app settings or entering the payments page. 

[You can find more details about the difference between team members and account owners here]

Therefore, when the current account owner is going to leave you MUST assign a new account owner. Since the account owner has access to some delicate matters it takes AppsFlyer's approval to do this change.

So how do you do this?

  1. From the current account owner's email write to your AppsFlyer CSM.
    If this person is not with your company anymore please ask your IT team to enable you access to send this email. 
  2. If your account doesn't have a dedicated CSM write to hello@appsflyer.com (NOT to support@appsflyer.com)
  3. State in the email subject "Request to change account owner" and add the name of your company
  4. Clearly state in the email:
    a) The user email to change the account owner into (should be CCed to the email)
    b) The company role of the new account owner
    c) Whether the new account owner is already a team member in the AppsFlyer account or not
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