Why is My App Still Pending?

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Introduction

When you add your new app to the AppsFlyer dashboard, you first choose whether the app is pending or already in the market.

AppsFlyer's pending apps look the same as live apps. They have accessible dashboards and all tracking works for them. The only difference is the logo of the app which appears as the AppsFlyer's logo instead of the actual app logo.

Pending_App.png

What's Happening?

AppsFlyer automatically checks the status of the apps several times a day.

If the app is still not live in the store when AppsFlyer checks the status of the app, the app appears as pending in the dashboard. Once the app is finally submitted to iTunes or Google, it updates to active and the app logo changes to the app's original logo.

 Important!

The status of the app in AppsFlyer dashboard has no effect whatsoever on tracking and data collection. If the app is live on Google Play or App Store and users install the app and interact with it, install and in-app event data appears in the dashboard just the same.

Refreshing The App Status

For the status of the app to change to active, AppsFlyer must first check its status in the store. If you are certain that the app is published in Google Play or iTunes, but it still appears as pending in the dashboard, you can actively check its status.

For your convenience, we added a Refresh Status button. The button allows you to manually refresh the status of the app and confirm whether the status has changed from Pending to Live.

 Important!

The refresh button is only available to the account admin. If you are a team member, contact the admin of the account.

  1. In your dashboard, click on My Apps in the top right-hand corner
  2. Click on Refresh Status next to the pending app

app-refersh-status.png

If the status of the app is unchanged, the app is still displayed as Pending. If it has been updated, the status is shown as Live and the logo is updated.

Store Country

Some apps are only available in Google Play or iTunes for certain countries. It is important that the correct country is set for an app in order for AppsFlyer to be able to check and update its status.

iOS

When you add an iOS app to your AppsFlyer dashboard, you choose the Apple Store country in which the app is published. If the wrong country is chosen, AppsFlyer is unable to update the status of the app even if it is published. 

To change the Apple Store country:

  1. In your app's dashboard click on App Settings in the left-hand menu
  2. Under App Store Country choose the correct country
  3. Scroll down and click Save Settings
  4. If the app still appears as pending, click Refresh Status.

Android

When you add an Android app to your AppsFlyer dashboard, there is no option to choose a Google Play country and it is set to US by default. If your app is not published in the US Google Play store, it is important that the correct store is set for the app in order for AppsFlyer to be able to check and update the status of the app.

To change the Google Play country:

  1. In your app's dashboard click on App Settings in the left-hand menu
  2. Under App Store Country choose the correct country
  3. Scroll down and click Save Settings
  4. If the app still appears as pending, click Refresh Status.
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