At a glance
Use the AI Assistant to get fast answers to your AppsFlyer questions and complete many tasks on your own. Marketers, agencies, and partners can ask a question, get an AI-generated answer, and use self-service options such as analytical services and OneLink creation. If you still need help, the AI Assistant can route your request to the relevant AppsFlyer team.
About contacting AppsFlyer
You can contact AppsFlyer through the AI Assistant or from the top menu, Help > Contact our team. When you click Contact our team, the AI Assistant opens and asks how it can help. Enter your question to get an AI-generated answer first.
If the answer doesn’t resolve your issue, try asking in a different way and share more details about what you need. If several attempts don’t help, you can escalate to the AppsFlyer team.
The AI Assistant can route your request to the relevant team, such as:
- Support
- Customer Success
- Billing
- Fraud
- Partners Solution
Note
Partners and agencies might see different menu options than the ones described in this article.
Save time with the AI Assistant
The AI Assistant is often the fastest way to get what you need. You can handle many tasks yourself without waiting for a response from the team. For example, use the AI Assistant to:
- Use analytical services.
- Create OneLink links.
- Complete other self-service tasks.
Try the AI Assistant first. It can save you time and effort.
Open the AI Assistant from Contact our team
To contact AppsFlyer from the Help menu:
- From the top menu bar, click Help > Contact our team.
The AI Assistant opens. - Enter your question.
- Review the AI-generated answer.
- If the answer doesn’t resolve your issue, rephrase your question and add more details. If several attempts don’t help, ask the AI Assistant to open a ticket.
- Follow the prompts to provide the required details.
Ask the AI Assistant to open a ticket
If several attempts to get an answer don’t help, you can ask the AI Assistant to route your request to the relevant team, for example:
- “Open a ticket to Support.”
- “Open a ticket to my CSM.”
- “Open a billing ticket.”
- “I need help from the Fraud team.”
- “Reach out to my Partners Solution representative.”
The AI Assistant reviews your request and routes the ticket to the relevant team. It may ask follow-up questions before opening the ticket to make sure the team has the details needed to help you.
Only one ticket can be opened per AI Assistant session.
View and follow up on tickets
After a ticket is opened, AppsFlyer sends ticket updates by email. Use the email thread to view, search, and follow up on your request.
Traits and limitations
| Trait | Description |
|---|---|
| Availability | This flow is available to marketers, agencies, and partners. |
| Ticket routing | The AI Assistant can route tickets to Support, Customer Success, Billing, Fraud, or Partners Solution. |
| AI answer first | The AI Assistant provides an AI-generated answer before opening a ticket. |
| Ticket limit | Only one ticket can be opened per AI Assistant session. |
| Follow-up questions | The AI Assistant may ask for more details before opening a ticket. |
| AI Assistant turned off | Admins can turn the AI Assistant on or off for the account. If it’s off, Contact our team doesn’t open the AI Assistant, and the previous contact flow is used instead. |