At a glance

Use the AI Assistant to get help with AppsFlyer questions and open a ticket when needed. The AI Assistant provides an AI-generated answer first and can route unresolved issues to the relevant AppsFlyer team.

About contacting AppsFlyer

You can contact AppsFlyer through the AI Assistant or from the top menu, Help > Contact our team. When you click Contact our team, the AI Assistant opens and asks how it can help. Enter your question to get an AI-generated answer first.

If the answer doesn’t resolve your issue, you can ask the AI Assistant to open a ticket. The AI Assistant may also offer to escalate the conversation when more help is needed.

The AI Assistant can route your request to the relevant team, such as:

• Support
• Customer Success
• Billing
• Fraud

Open the AI Assistant from Contact our team

To contact AppsFlyer from the Help menu:

1. From the top menu bar, click Help > Contact our team.
   The AI Assistant opens.
2. Enter your question.
3. Review the AI-generated answer.
4. If the answer doesn’t resolve your issue, ask the AI Assistant to open a ticket or accept the escalation offer.
5. Follow the prompts to provide the required details.

Ask the AI Assistant to open a ticket

You can ask the AI Assistant to route your request to the relevant team, for example:

• “Open a ticket to Support.”
• “Open a ticket to my CSM.”
• “Open a billing ticket.”
• “I need help from the Fraud team.”

The AI Assistant reviews your request and routes the ticket to the relevant team. It may ask follow-up questions before opening the ticket to make sure the team has the details needed to help you.

Only one ticket can be opened per AI Assistant session.

View and follow up on tickets

After a ticket is opened, AppsFlyer sends ticket updates by email. Use the email thread to view, search, and follow up on your request.

Traits and limitations