Implementing and using 2FA login

Last update:

At a glance: Two-factor authentication (2FA) is used to add an extra layer of security to the login process. Login credentials for account users are supplemented by Google or Microsoft Authenticator.

Intro

Note

Each person who accesses AppsFlyer must have their own user account. User credentials can’t be shared, and 2FA must be set up individually for every user. If you need to add users to the account, go to User management and create new users as needed. For details, see User management.

  • 2FA is mandatory by AppsFlyer.
  • 2FA must be set up using Google or Microsoft Authenticator.

Important!

After you set up 2FA, don’t delete your authenticator app. Doing so breaks the connection to AppsFlyer, and you won’t be able to log in.

First-time setup

New account user

  1. Follow email instructions and create a password.
  2. Log in to AppsFlyer, and you'll be redirected to the 2FA setup page.
  3. Set up 2FA.
    • Download Google or Microsoft Authenticator.
    • Scan the QR code.
    • Enter the Google or Microsoft Authenticator-issued verification code.
    • Click Verify, and you'll be redirected to the My apps page.

Existing account users

  1. Log in to AppsFlyer (username and password), and you'll be redirected to the 2FA setup page.
  2. Set up 2FA.
    • Download Google or Microsoft Authenticator.
    • Scan the QR code.
    • Enter the Google or Microsoft Authenticator-issued verification code.
    • Click Verify, and you'll be redirected to the My apps page.

Ongoing use

Follow these steps for ongoing use.

  1. Log in to AppsFlyer (username and password), and you'll be redirected to the 2FA login page.
  2. Open Google or Microsoft Authenticator on your phone to get the verification code.
  3. Enter the code on the 2FA page.
  4. Click Verify, and you'll be redirected to the My apps page.

Reset a user's 2FA

To reset your 2FA, contact your Admin. The admin should follow these steps:

Note: If you are an account owner, you can reset your own 2FA in the steps that follow.

For an Admin resetting a user's 2FA

  1. In the menu bar, click the email address dropdown.
  2. Select User management.
  3. On the Users tab, click the menu options on the far right side of the user’s row.
  4. Select Reset 2FA from the menu.

For an Account owner resetting their own 2FA

  1. On the 2FA login page, click Click here to start the reset process.
  2. An email will be sent with a code and a link to the new 2FA login page.
  3. Copy the code from the email and click the link in the email.
  4. Enter the code in the 2FA setup page.
  5. Follow the steps for setting up your new 2FA here.

Traits and limitations

Name Description
AppsFlyer apps With 2FA enabled, both the AppsFlyer apps, My Device ID by AppsFlyer and AppsFlyer, cannot be used. To register test devices, use the method here.