Por que meu aplicativo ainda está pendente?

At a glance: Follow the status of apps pending publishing to app stores from the AppsFlyer dashboard.

When you add your new app to the AppsFlyer dashboard, you first choose whether the app is pending or already in the market.

Pending apps in AppsFlyer look the same as live apps. They have accessible dashboards and all attribution measurement works for them. The only difference is the logo of the app which displays with the AppsFlyer logo instead of the actual app logo.

Pending_App.png

What's happening?

A AppsFlyer verifica automaticamente o status dos aplicativos várias vezes ao dia.

Se o aplicativo ainda não estiver ativo na loja quando a AppsFlyer verificar o status do aplicativo, ele aparecerá como pendente no painel. Depois que o aplicativo é finalmente enviado ao iTunes ou ao Google, ele é atualizado para ativo e o logotipo do aplicativo muda para o logotipo original do aplicativo.

The status of the app in the dashboard has no effect on data collection and measurement. If the app is live on Google Play or App Store and users install the app and interact with it, install and in-app event data displays in the dashboard just the same.

Refreshing the app status

Para que o status do aplicativo mude para ativo, a AppsFlyer verifica seu status na loja. Se você tiver certeza de que o aplicativo foi publicado no Google Play ou no iTunes, mas ele ainda aparece como pendente no painel, o administrador poderá verificar manualmente seu status.

Pré-requisito: disponível para o administrador da conta. 

Para atualizar manualmente o status do aplicativo:

  1. In the dashboard, click My Apps in the top right-hand corner.
    app-refersh-status.png
  2. Next to the pending app, click Refresh Status.
    If the status of the app is unchanged, the app is still displayed as Pending. If it has been updated, the status is shown as Live and the logo is updated.

Store country

Alguns aplicativos só estão disponíveis no Google Play ou no iTunes em determinados países. É importante que o país correto esteja definido para um aplicativo para que a AppsFlyer possa verificar e atualizar seu status.

iOS

When you add an iOS app to your AppsFlyer dashboard, you choose the Apple Store country in which the app is published. If the wrong country is chosen, AppsFlyer is unable to update the status of the app even if it is published. 

Para alterar o país da Apple Store:

  1. In your app's dashboard click on App Settings in the left-hand menu
  2. Under App Store Country choose the correct country
  3. Scroll down and click Save Settings
  4. If the app still appears as pending, click Refresh Status.

Android

When you add an Android app to your AppsFlyer dashboard, there is no option to choose a Google Play country and it is set to US by default. If your app is not published in the US Google Play store, it is important that the correct store is set for the app in order for AppsFlyer to be able to check and update the status of the app.

Para alterar o país do Google Play:

  1. In your app's dashboard click on App Settings in the left-hand menu
  2. Under App Store Country choose the correct country
  3. Scroll down and click Save Settings
  4. If the app still appears as pending, click Refresh Status.
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