Partner activation/deactivation

At a glance: Allow AppsFlyer to attribute conversions and send postbacks to partners.

Partners

The Activate partner setting determines if conversions are attributed to integrated partners and if postbacks are sent to them. Advertisers should also take note of how the platform handles partner deactivation in certain scenarios. Similarly, marketing and analytics partners that require postbacks must be activated.

Cost and ad revenue integrations (APIs) aren't governed by this setting and must be explicitly disabled to stop data collection. 

Activate partner integration

The Activate partner setting controls attribution and postback sending according to the scenarios listed in the following table. When the setting is off, meaning deactivated, partners aren't attributed and postbacks aren't sent to them. 

The Activate partner control is located on the partner Integration tab.

 Caution

Don't use the Activate partner setting to pause or end campaigns. Doing so could cause irreversible damage to active campaign measurement.

Scenario On [Default] Off

New installs:

  • Attribute installs
  • Send postbacks

Yes

No

Events from new conversions (installs, re-engagements, and re-attributions) 

  • Attribute installs
  • Send postbacks

 

Yes

No (exception: non-SRNs with engagements prior to deactivation, as documented later in this table)

Events from conversions (installs, re-engagements, and re-attributions) prior to deactivation

Not applicable
  • Attribution: Yes
  • Postbacks: No
Ad clicks 

Display under the partner's name in aggregate data but aren't used as a basis for attribution

Display under the partner's name in aggregate data but aren't used as a basis for attribution

Engagement (click) and install occurs after deactivation

Not applicable

Attributed either to:

Engagement (click) occurs before deactivation; install occurs after deactivation 

Not applicable

  • SRN partners (such as Facebook or Google Ads): the deactivated partner is not attributed
  • Non-SRN partners: install and post-install events are attributed to the partner. No postbacks are sent.
    In the days following deactivation, the number of attributed installs from the partner drops sharply, but may not stop completely until the end of the partner lookback window (usually 7 days.
Effect of the Activate partner setting

Ad networks can be activated by advertisers and agencies in accordance with the table that follows.

Who can activate partners
Activated by  SRN Non-SRN
Advertiser Activates for self-use and  on behalf of agencies Activates for self-use
Agency Can't activate Activates agency appointed non-SRNs

 

Deactivate unused integrations

Partners whose Activate partner setting remains on after you stop running campaigns with them continue to receive postbacks containing campaign data. This can cause data privacy issues.

To help you identify these partners and remind you to deactivate them, a notification displays at the top of the Configuration > Integrated Partners page. This message indicates the number of partners that have had no recent conversions. Team members can only see this message for partners they are allowed to edit.

No recent conversions means:

  • No conversions have been attributed to the partner for more than 30 days.
  • The partner integration was saved 30 or more days ago, and since then no conversions have been attributed to them.

Note that a partner is considered active and display in the list when there are no recent conversions and one of the following toggles is turned on:

  • Activate partner in the Integration tab.
  • Get cost data in the Cost tab.
  • Get Ad Revenue Data in the Ad revenue tab.
  • Any of the toggles in the Permissions tab.

Turning off the Activate partner toggle only impacts postbacks. Cost, Ad revenue, and Permissions tabs, if activated and configured, continue to operate.

To view the list of unused partners and deactivate selected partners:

  1. In the warning message, click Review and deactivate.
    The list of partners displays. 

    partner-bulk-deactivation-en_us.png

  2. Select the partners to deactivate.
  3. Click Deactivate.
    This turned off only the Activate partner toggle.

Alternatively, a partner can be deactivated by turning off Activate partner on its Integration tab. 

Ad network and agency view

  • Ad networks that have permissions to configure integrations do not see the deactivation message.
  • Agencies see the message but can only deactivate their own integrations.

Partner dashboard

  • Partners view the Activate partner setting in read-only mode. This is the case even if the partner has permission to configure the integration.
  • Visibility of partner settings depends on whether it was the advertiser or the agency that configured the integration, as detailed in the following table: 
Setup visibility 
Integration configured by  Setup visible to ad network
Advertiser Yes
Agency  No

 

Agencies

Activate agency integration

App owners grant permission to agencies to enable the agency to work with an app. This is similar to activating ad networks.

To grant agency permissions to an app:

  1. In AppsFlyer, go to Configuration > Integrated Partners
  2. Select the agency. 
  3. Go to the Permissions tab.
  4. Enable Agency Permissions.
  5. [Optional] Grant the agency additional permissions.
  6. The agency is able to activate media sources as follows: 
    • Non-SRNs: the agency can set the Activate Partner setting in the integration tab.
    • SRNs: the advertiser activates the Activate Partner setting in the integration tab. If the advertiser deactivates the SRN, installs aren't attributed to the agency from that SRN.

Inactive agency traffic

Traffic can't be attributed to an agency unless the advertiser grants it access.

If access is disabled for an agency:

  • The agency can't access the app in its AppsFlyer dashboard.
  • New installs and events are not attributed to the agency.
  • Postbacks are not sent to the media sources used by the agency.
  • New events from conversions prior to disabling the agency are attributed and displayed in the advertiser’s dashboard, but postbacks are not sent to the media sources.

Inactive agency examples

The following examples describe what happens to traffic that continues to be sent after an advertiser removes an agency's access:

Example 1: Agency campaign with a non-SRN (attribution link partner)

The traffic is attributed to organic, or to a prior engagement if still within its lookback window. The agency is not attributed.

Example 2: Agency campaign with an SRN

The traffic is attributed to the SRN on the advertiser's dashboard, but not attributed to the agency.

Example 3: Agency campaign in Tencent or Google Ads iOS Search

(This example is applicable to scenarios in which AppsFlyer receives click-through attribution links as well as querying the partner’s API.)

The traffic is attributed to organic, or to a prior engagement, if still within its lookback window. The agency is not attributed.

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