Partner activation/deactivation

At a glance: Activate or deactivate partner integrations, allowing or denying getting data and performing actions for the different features. 

Active partner integrations

An active integration means that at least one of the integration features from any of the tabs in the partner configuration page is turned on.

Integration features

To get to the partner integration page of the currently selected app, go to Configuration > Active Integrations and click the partner tile.

Feature Description
Integration tab > Activate partner

Enables conversions to be attributed and postbacks to be sent to partners

Cost tab (when applicable)

Enables getting data on cost, clicks, and impressions for your campaigns, adsets, ads, and geos/countries

Ad revenue Enables getting data on revenue from your ads
SKAN tab (when applicable) Enables getting SKAN postbacks from partners

Permissions tab 

Enables granting permissions for ad networks and agencies to access your data and perform actions in your integration 


Each feature runs individually, regardless of the state of Activate partner toggle in the partner Integration tab.

Activating a partner

To activate the main integration (Integration tab):

  1. In AppsFlyer, under Configuration go to Active Integrations
  2. Search for the partner and select it. You’re directed to the integration setup page. 
  3. From the Integration tab, turn on Activate partner.
  4. Click Save Integration.

To activate a new partner integration, see here.


Make sure not to use the Activate partner setting to pause or end campaigns. Doing so could cause irreversible damage to active campaign measurement.

Effect of the partner activation setting

Scenario Activate partner:
Activate partner: Off

Attribution and postbacks for new installs

Attribution: Yes

Postbacks: Yes

Attribution: No

Postbacks: No

Attribution and postbacks for new engagement events (installs, re-engagements, and re-attributions) 

Attribution: Yes

Postbacks: Yes

Attribution: No

Postbacks: No

Exception: non-SRNs with engagements prior to deactivation, as documented later in this table

Attribution and postbacks for engagement events (installs, re-engagements, and re-attributions) prior to deactivation

Not applicable

Attribution: Yes

Postbacks: No

Ad clicks 

Display under the partner's name in aggregate data but aren't used as a basis for attribution

Engagement (click) and install occur after deactivation

Not applicable

Attributed either to:

Engagement (click) occurs before deactivation; install occurs after deactivation 

Not applicable

  • SRN partners (such as Meta ads or Google Ads): the deactivated partner is not attributed.
  • Non-SRN partners: install and post-install events are attributed to the partner. No postbacks are sent.
    In the days following deactivation, the number of attributed installs from the partner drops sharply, but may not stop completely until the end of the partner lookback window (usually 7 days.
SKAN attribution

Not applicable.

When SKAN attribution is configured, SKAN data is recorded whether Activate partner is turned on or off. 

Who can activate partners

Partner integrations can be activated by marketers and agencies in accordance with the table that follows.

Activated by  SRN Non-SRN
Marketer Activates for self-use and  on behalf of agencies Activates for self-use
Agency Can't activate Activates agency-appointed non-SRNs

Deactivated partners

Deactivating just the Activate partner toggle means partners don't get conversion attribution and postbacks aren't sent to them. However, any of the other integration features, when still activated, continue to operate even after the Activate partner toggle is deactivated. This means that the integration is still Active and data may still be collected.

Deactivating a partner

  1. In AppsFlyer, under Configuration go to Active Integrations
  2. Search for the partner and select it. You’re directed to the integration setup page. 
  3. From the Integration tab, turn off Activate partner.
  4. Click Save Integration.
  5. To completely deactivate the partner, go through each of the integration features in other tabs, and disable all capabilities.


    For Google and Meta ads, to stop recording SKAN data, go to the SKAN tab and delete the connection.

  6. Click Save Integration.
  7. [Optional] After saving the integration, while remaining on the configuration page, you can deactivate the partner from other apps:
    1. From the top-left corner, under the partner name, click the app name to open the list of apps. 
    2. Select a different app from the drop-down list.
    3. Repeat steps 2-4.

Deactivate unused integrations

Partners whose Activate partner setting remains on after you stop running campaigns with them continue to receive postbacks containing campaign data. This can cause data privacy issues.

To help you identify these partners and remind you to deactivate them, a notification displays at the top of the App integrations page. This message indicates the number of partners with no recent conversions. Who can see this message?

  • Account users can see this message only for partners they can edit the configuration.
  • Partners with permissions to configure integrations don't see the deactivation message.
  • Agencies see the message but can only deactivate their own integration.

To view the list of unused partners and deactivate selected partners:

  1. Go to Configuration > Active integrations.
  2. In the warning message at the top of the page, click Review and deactivate.
    The list of partners displays. 


  3. Select the partners to deactivate.
  4. Click Deactivate. After confirmation, the selected partner integrations are deactivated.
    Note: This deactivation is only for the Activate partner toggle. If any of the other integration features are still on, the integration will be considered active. 

Alternatively, a partner can be deactivated by turning off Activate partner from the Integration tab and any other integration features from the relevant tabs.


Marketers should also take note of how their platform handles partner deactivation in certain scenarios. Similarly, marketing and analytics partners that require postbacks must be activated. 

Partner and Agency dashboards 

Partners and agencies have different dashboard views and configuration options, according to their permissions. 

Partner visibility

  • Partners view the Activate partner setting in read-only mode. This is the case even if the partner has permission to configure the integration.
  • Visibility of partner settings depends on whether it was the marketer or the agency who configured the integration, as detailed in the following table: 
Integration configured by  Setup visible to partner
Marketer Yes
Agency  No

Agency permissions

You can grant agencies permission to work with your app and run traffic on your behalf.

To grant agency permissions to an app:

  1. In AppsFlyer, go to Configuration > Active integrations
  2. Find the agency and select it. 
  3. Go to the Permissions tab and turn on Agency Permissions.
  4. [Optional] Grant the agency additional permissions.


  • An agency can activate or deactivate the Activate partner setting for non-SRN partners
  • A Marketer can activate or deactivate the Activate partner setting for SRNs. When doing so, installs from that SRN isn't attributed to the agency

Disabled agency permissions

When permissions are disabled for agencies:

  • The agency can't access the app on the AppsFlyer dashboard.
  • New installs and events are not attributed to the agency.
  • Postbacks are not sent to the media sources used by the agency.
  • New events from conversions prior to disabling the agency are attributed and displayed in the marketer's dashboard, but postbacks are not sent to the media sources.

Note: If the marketer disables agency permissions, the agency's historical data (such as installs and cost) becomes non-transparent.

The following examples describe what happens to traffic that continues to be sent after a marketer removes agency permissions:

 Example 1

Agency campaign with a non-SRN (attribution link partner)

The traffic is attributed to organic, or to a prior engagement if still within its lookback window. The agency is not attributed.

This example is also applicable to scenarios in which AppsFlyer receives click-through attribution links as well as querying the partner’s API

 Example 2

Agency campaign with an SRN (attribution link partner)

The traffic is attributed to the SRN on the marketer's dashboard, but not attributed to the agency.