Notifications

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At a glance: Manage critical AppsFlyer account notifications from the platform.

You can select to receive notifications from AppsFlyer when certain events occur in your account. In your notification preferences, you can opt in or out of receiving these notifications.

Accessing and configuring notification preferences

To access notifications

  • From the top bar, open the account menu (email address dropdown) > Notifications.
  • From the bell icon within the platform > Setting icon.

Configuring notifications

To opt in to receive a notification, turn it on from the list of available notifications.

To stop receiving it, turn it off.

Note: Some notifications are available only via email. The Email-only Notification tab contains these notification settings. 

What notifications can I receive?

The following notification categories are available:

  • Account and plan management
  • Billing or transactional issues
  • Privacy related alerts
  • Insights and configurations
  • Collaborative features  

Note: Some notifications are available for email only. More information can be found here.

To opt in to a particular notification, it must be:

  • Available in your company's AppsFlyer account. If a notification is not available in your company's account, the switch to turn it on is not visible.
    • For example, if your company does not subscribe to the AppsFlyer Push API feature, the switch related to this feature is not visible. 
  • Available to you, based on your user permissions. If a notification is related to a capability or feature to which you have not been assigned permissions, the switch to turn it on and off is disabled.
    • For example, if you do not have permission to add or edit integrated partners, the switch to turn on or off a notification related to integrated partner configuration is disabled.

When will I receive notifications?

If you have opted in to receive a particular notification, you will receive a notification when the trigger event for that notification occurs, but only when that trigger event is applicable to apps and media sources to which you have permissions.

Example

Consider the following scenario:

  • Your company has 3 apps in AppsFlyer: App A, App B, and App C.
  • Each app has active integrations with 2 media sources (integrated partners): Google Ads and TikTok.
  • Your AppsFlyer user has permission to:
    • Add or edit integrated partners
    • Access data for App C
    • Access data for Google Ads
  • You have opted in to receive a notification when there are changes to integrated partner configurations.

Result:

  • You won't receive notifications when there are integrated partner configuration changes for Apps A and B.
  • You won't receive notifications when there are TikTok configuration changes for App C.
  • You will receive notifications when there are Google Ads configuration changes for App C.

Where will I receive notifications?

Notifications can be received via the bell icon, email, or Slack integration. 

Bell notification

The bell icon notification can be found in the top bar to the left of your account menu (email address dropdown).

Clicking on the gear icon takes you to the notification preferences.

Email notification

Email notifications are sent to the email address associated with your AppsFlyer account.

Some notifications are available only via email. These notification settings can be found in the Email-only Notification tab.

Note

All AppsFlyer notification emails are sent from notifications@appsflyer.com

Email-only notifications

The following table lists available email-only notifications and the events that trigger them:

Notification Trigger event
Integrated partner configuration changes
  • A new integrated partner is activated
  • An existing integrated partner is deactivated
  • A change is made to the settings of an existing integrated partner
Push API failures 5% or more of an app's Push API messages fail within a 12-hour period
Audiences connection failures There are audience partner connection failures that require your attention
Ad revenue suspended integrations An ad revenue integration is suspended after having a warning status for more than 30 days
Ad revenue data failure An ad revenue integration isn't receiving data
Integrated partner cost configuration changes A team member changes cost integration settings
SKAN connection failures
 There is an issue with your Google Ads or Meta SKAN integration with AppsFlyer that requires your attention. You may need to delete the current integration and log in again.

Slack notification

Set up Slack notifications

To set up Slack notifications, Slack first has to be connected:

  1. In the notification preference page, click the Integrations button at the top right of the page.
  2. Click Connect by the Slack notification connector.
  3. Review and approve the permissions request. 
    1. If you are the Slack admin.
      1. In Slack, click on the Slack Workspace.

        Note: Make sure the Slack Workspace shown is the correct one you want to connect to.
      2. Go to Tools & settings -> Manage apps
      3. In the Admin panel, select Requests.
      4. In the Needs review tab, click the three dots next to the AppsFlyer app request.
      5. Click Approve and then Approve the following pop-up.
      6. Go back to the AppsFlyer integration page and click the Allow button.
    2. If you are not the Slack admin.
      1. Request permission from your Slack admin to connect Slack to AppsFlyer.
      2. The Slack admin must perform all the steps above. In the meantime:
      3. The Slack connector goes into a pending status.
      4. When your Slack admin approves the connection, click Connect to start the integration and go from pending to connected.