Overview dashboard—user acquisition and retargeting LTV – Help Center

At a glance: The Overview dashboard gives advertisers a real-time window into the LTV performance of user acquisition and retargeting campaigns.

Overview

Use the Overview dashboard to view campaign performance and app health. The dashboard contains user acquisition and retargeting campaign performance data enriched with data points like click, cost, and revenue. Most metrics update continuously in real-time.

Tip

If you don't run retargeting campaigns, use the Unified view.
If you are familiar with the V1.0 dashboard, you can skip to the quick-start guide below.

Terminology

Attributions—consist of one or more of the following:
- Install: The installation of an app by a user.
- Re-attributions: AKA retargeting reinstall.
- Re-engagements: User engaging with a retargeting campaign.
Organic: Attribution not attributed to a media source.
Non-organic: Attribution attributed to a media source.

See the AppsFlyer Help Glossary for an in-depth list of all terms.

Quick-start guide

Power Users

View types

The dashboard contains user acquisition and retargeting campaign data. The View type filter is used to filter between Unified, User Acquisition, and Retargeting. The same view types are implemented in the Cohort dashboard—power users are familiar with them.

Attribution and attribution period

An attribution is an install, re-attribution, or re-engagement, based on the view type.
- Unified: Installs, re-attributions, and re-engagements
- User acquisition: Installs
- Retargeting: Re-engagements and re-attributions
The attribution period (dates) relates to the date a user performed an attribution. For example, in the User Acquisition view, it means the install date. In the Unified view, it means any of the attribution types.

Note: The retargeting view doesn't contain any cost-related metrics. Use the User Acquisition and Unified views to get the cost-related metrics.

Settings and filters

You must set a view type and attribution period in the settings and filters panel. The remaining filters are optional. Use the filters for a detailed analysis of your data.

Charts

Bar/line over time chart. For example, installs per day.
Donut/horizontal bar performance comparison. For example, revenue by geo.

In each chart, select a dimension and a metric.

Table

The table contains the top 25 or 50 media sources ranked by attributions.
You can sort the table using the displayed metrics by clicking on the metric. The sort includes ranked media sources only.
Drill down to view campaign performance at the ad level.
Group by Source to view organic and non-organic data. Use Source to suppress organic data or to group by organic vs non-organic.
To select the metrics you want to view in the table, click the settings icon .
N/A results: Occur primarily in cost-related metrics. This limitation relates to the granularity of data provided by ad networks. Total values include N/A rows based on the total reported by ad networks.

For CTV users

The CTV dashboard gives app advertisers LTV insights for non-organic and organic users. Insights are based on subscription, in-app purchases, and ad monetization.

Settings and filters

Use the filters for a detailed analysis of your data. Filters available for CTV apps include the standard filters, plus State, DMA, and Ad placement filters.

Metrics

All metrics are selectable. However, many will display N/A as they are not supported for CTV.

The following metrics are coming soon:

Cost
Re-attributions
Re-engagements

Dashboard view types and layout

View types

Data in the dashboard is presented via view types Unified, User acquisition, and Retargeting as described in the figure that follows.

These view types contain LTV data as follows:

Unified: display data under the last touch media source bringing the user according to AppsFlyer double attribution rules. Meaning that LTV occurring during re-engagements displays under the retargeting media source and not under the UA media source.
- Shows all event data: new installs (organic and non-organic), re-engagements, re-attributions.
- Re-engagements and re-attributions events are attributed to the retargeting media source and their parallel user acquisition events are deduped.
User acquisition: attributed to a user acquisition media source including LTV occurring during re-engagement windows.
- Includes new installs (organic and non-organic), and re-engagements (attributed to the original install media source).
Retargeting: attributed to a retargeting media source for events occurring:
- During a re-engagement window.
- As a result of re-attributions.

Layout

The dashboard opens using your currently selected default dashboard view.

By default, two predefined views, Extended overview, and Lite overview are available.

To learn how to change default views, see Dashboard views.

The dashboard contains the following functional areas:

A: Dashboard views
B: Filter bar
C: Headline metrics
D: Charts
E: Table

Dashboard features

Dashboard views

Two predefined layouts, Extended overview, and Lite overview are available. They have the same data and metrics but the number and style of charts they contain differ. Following are some of the layout differences.

My reports layout and comparison

The images that follow are for illustration purposes. They indicate the number and placement of charts.

Layout name: Lite overview

Charts available: Two donut/horizontal performance comparison bar charts and one trend over time chart. A compact view highlighting what really matters.

Layout name: Extended overview

Charts available: Seven donut/horizontal performance comparison charts and three trends over time charts. Providing a deep dive into the metrics.

Dashboard view selector

To select a report:

Click ▼ (My reports).
Select a dashboard: The dashboard displays using the report settings and current data.

Icons on the dashboard view dropdown

Delete: Delete a report.
Favorite: Set as the report that displays when you first open the dashboard.
Edit: Change the current report settings.
Save current view: The report is saved for your future use.

Dashboards having the AppsFlyer logo are foundation dashboards and can't be changed.
The dashboard with the blue star is the current default dashboard.

To switch between UTC and app-specific time zone [option available only to ad networks]:

Hover over the current time zone.
Click Switch time zone.
The switch time zone option displays. You can switch the data display in the dashboard between UTC and the app-specific time zone.

Unsaved changes

You will be notified that your dashboard has been changed and not saved by the orange dot.
To save the changes, click Save dashboard at the top-right of the page.

Filter bar

Select the view type, attribution dates, and display filters.

View type

Attributions included by view type

View type	Unified	UA	Retargeting
Installs	Yes	Yes	-
Re-attributions	Yes	-	Yes
Re-engagements	Yes	-	Yes

Attribution dates

Date the attribution occurred

Filters

Default filters available:

Media source
Campaign
Geo

Click + to add one or more of the following filters:

Ad
Adset
Agency (not available for CTV)
Source: Organic or non-organic
Geo-related filters available for CTV apps: State, DMA, Ad placement

Customizing dashboards

Re-arranging the dashboard

The dashboard is made up of widgets that include headline metrics, charts, and tables.

Customize your dashboard by resizing and moving your widgets for a personalized view of your data:

To move a widget, hover over the top and then drag and drop it.
To resize a widget, expand the widget to the desired size from the bottom-right corner.
Note: KPI metrics are located at the top of the dashboard and can't be moved lower down. You can view up to six KPIs in one view. To view all your KPIs, click Show all KPIs.
To save the changes, click Save dashboard at the top-right of the page.

Adding more widgets

Currently, you are only able to add additional chart widgets.

To add a chart widget click Add chart.
- You can choose the type of chart from the dropdown options.
To save the changes, click Save dashboard at the top-right of the page.

Changing or removing chart widgets

To change or remove a chart widget, click on the widgets menu then select the desired chart type or the Delete button.
To save the changes, click Save dashboard at the top-right of the page.

Headline metrics

Headline metrics are provided in the context of the selected view type.

Metric component layout

A: Metric type
B: Tooltip
C: Trend: Change in % compared to the previous adjacent period. Hover over to view the trend period.


Metric	During the selected period...
User Acquisition	The number of users installing the app.
Retargeting	The number of users engaging with a retargeting campaign who re-attribute or re-engage.
Total revenue	Revenue LTV is measured by calculating the total of non-organic installs, organic installs, re-attributions, and re-engagements. Revenue generated by users according to view type: User acquisition view: Revenue is LTV, based on installs in the date range. Includes retargeting revenue of these users according to retargeting attribution rules. Retargeting: Revenue generated by users re-attributing and from users re-engaging for the duration of the re-engagement window. Unified view: Based on re-engagements and re-attributions in the date range, according to retargeting attribution rules. installs might have happened before the date range.
Cost	Campaign cost relating to non-organic installs, re-attributions, and re-engagements. Reported to AppsFlyer by API or by click or impression URLs. User acquisition view: Displays cost data of active campaigns (meaning campaigns with at least one install). Retargeting: Not available Unified view: Displays all cost data of active and inactive campaigns (meaning data from campaigns without any installs.) This includes the costs of retargeting campaigns.
Non-organic installs	New installs attributed to a non-organic media source, usually following a click or impression engagement.
Organic installs	New installs by users who didn't engage with a media source beforehand.
Total installs	The total number of new installs, organic and non-organic, during the selected date range. Total installs = non-organic installs + organic installs.
eCPI	Formula for eCPI: Total available cost / non-organic attributions. eCPI excludes organic installs and calculates the cost per non-organic attributions. Attributions include non-organic installs, re-attributions, and re-engagements. Campaigns without Cost data, but with Installs, impact the accuracy of the eCPI, as installs with zero cost are accounted for.
Non-organic revenue	Lifetime revenue of users attributed to non-organic installs only. Measured from the install date until today. Revenue from organic users and re-attributed users is not included. User acquisition view: Includes retargeting revenue
Organic revenue	Lifetime revenue generated by organic installs, from install date until the present (updates every 15 minutes). User acquisition view: Includes retargeting revenue
Clicks	The number of engagements within a media source redirecting the user to the app store or to a specific page in the app.
Impressions	The number of ad views.
Re-engagements	Users who have the app installed and then open it after engaging with a retargeting campaign.
Re-attributions	Users who reinstall the app after engaging with a retargeting campaign.
Total retargeting	Total retargeting = re-attributions + re-engagements. Measures how many previously acquired users opened the app after engaging with a retargeting campaign.
Re-attributions revenue	Lifetime revenue generated by re-attributions, attributed to retargeting media sources.
Re-engagements revenue	Lifetime revenue generated by re-engaged users during the re-engagement window.

Charts

Trend over time and performance comparison charts

Chart type

Description

Trend over time

Stacked bar chart

Line chart

Display settings:

(A) Dimension and metric
(B) Chart type: Bar or Line
(C) Dimensions in display: Select as required.
(D) Number of dimensions: Top 5 or All. In the case of All, the top 10 display separately and the remainder are grouped together.

Performance comparison donuts

Set of 3 metric comparison donuts with fixed metrics: Attributions, loyal users, and revenue

Display settings:

(A) Dimensions in display: Select dimension

Performance comparison selectable format

Comparisons charts with selectable format (bar/donut) and metrics

Display settings

(A) Dimensions and metric
(B) Chart type: Donut, Horizontal bar
(C) Dimensions in display: Select as required

Table

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The table contains row-level metrics and event metrics broken down by dimensions.

Option	Description

Ranked attributions principle	The table consists of the top values, ranked by the number of attributions and the primary group by dimension selected. For example, if the group by dimension is a media source, and the top 25 are selected: the top 25 media sources ranked by attributions are included in the table. This applies to other display options such as the column sort. For example, if you sort a column, it sorts only the media sources already contained in the table. This means that media sources not included in the top list won't be displayed. Export data If you export the table, all media sources are included, meaning the ranked attributions principle is disregarded.
Table controls	(A) Group by: Select primary and secondary groups by dimensions. Expand using `>`. Doing so displays the top secondary results of the value expanded. Select a row to drill down to the next level of the hierarchy. (B) Row-level metrics (C) Event metrics (D) Export: Click Export, to download the table to a CSV file. Export downloads all rows; not just the top. (E) Column configuration: Row-level and event metrics (F) Horizontal scroll bar: Scroll right to view event metrics (G) Values having N/A (H) Top selector: Select the top 25 or 50 rows using the ranking principle described previously. Note: The number of events that can be added to the table is limited to 20. More information can be found in Traits and limitations
Metric selection	Metric columns in the table are divided between: Summary metrics at the row-level In-app event metrics per in-app event. To select metrics to display in the table: Click (configure). The list of metrics displays. Controls: (A) Include all metrics in the table (B) Remove all metrics from the table (C) Display the metrics glossary (D) Set to default To add and sequence metrics to the table Select metrics to include in the table. Selected metrics display on the right-hand side of the panel. To remove a metric, click it. To change the sequence of the metrics in the table drag as required. To add and sequence in-app event metrics: Select an In-app event The list of in-app events displays. Select one or more metrics. The metric is added to the list of displayed metrics.

Dimensions and metrics

Dimensions

Dimension	Remarks
Ad
Ad ID
Adset
Adset ID
Agency
Attributed touch type	Click or impression.
Attribution type	Installs, re-engagements, or re-attributions. Cost-related metrics are usually not available for this dimension.
Campaign
Campaign ID
Channel
Geo
Media source
Source	Organic or non-organic.
In-app events
Install app store	Populated in the context of multi-store Android attribution. If you don't see the dimension, ask your CSM to enable the SFDC feature for you.
Store product page	iOS apps only.

Row-level metrics

When a grouping contains a dimension having both organic and non-organic data, metrics not applicable to organic will reflect as N/A. An example of this is geo.
Some groups by dimensions can't be fully segmented (broken down) and N/A displays. This occurs due to the granularity and dimensions of the data provided by ad networks.
Cost-related metrics:
- Total cost includes the total cost reported by the network for a given metric including the N/A rows.
- Aren't available in the retargeting view. They are available in the User Acquisition and Unified views.
  - The Unified view, has both User Acquisition and retargeting costs.

Metric

Group

Description/formula

Table

Performance chart

Trend over time

Attributions Count Installs, re-attributions, and re-engagements. Y Y Y

Installs

Count

Number of unique users who install the app.

Re-attributions

Count

Number of unique users who reinstall the app after interacting with a retargeting campaign.

Re-engagements

Count

Number of unique users who open the app after interacting with a retargeting campaign.

Impressions

Count

Number of times an ad was viewed.

Clicks

Count

Number of engagements within a media source redirecting the user to the app store to install the app, or to open the app on a specific page.

Click-throughs

Count

Number of attributions occurring after a user clicks on an ad (CTA).

Conversion rate (CVR)

Count

For a given row, CVR is calculated if the row data is valid meaning clicks > installs.

Formula for CVR: Number of attributions/Number of clicks * 100

Example CVR calculation

Media source	Attributions	Clicks	CVR
A	100	NA	NA
B	200	20	NA
C	300	600	50%
D	250	1000	25%

In some cases, to improve accuracy, the CVR calculation is performed in 2 steps. For example, to avoid taking into account organic installs.

Example: To view total CVR at the app level we group by a media source, then remove invalid rows, and finally calculate the metric.

Example calculation

Media source	Attributions	Clicks	CVR
A	100	NA	NA
B	200	20	NA
C	300	600	50%
D	250	1000	25%

Media source A and B are disregarded from the calculation.

Formula: (300+250)/(600+1000) = 34.3%

Loyal users

Count

Number of unique users opening the app a minimum number of times or performing a specific action. The default criterion is 3 app opens. (Relevant to UA view.)

Loyal-users rate

Count

Rate (%) of loyal users, as a proportion of the users attributing (meaning installing, re-engaging, or re-attributing).

Formula: Loyal Users/Attributions *100 (Relevant to UA view)

Cost

The campaign cost reported to AppsFlyer via click and/or API.

In general, cost data can be segmented in the advertising hierarchy by media source, geo, site ID, and channel. Some segmented data returns N/A if there is no breakdown information available.
Limitation: Can't group by attribution type.

Avg eCPI

Cost

Average Effective Cost per Attribution (Install).

Formula: Cost/Attributions

The eCPI is displayed when the Total Attributions column is showing only Non Organic traffic.
eCPI is not displayed when Organic installs are part of the attributions metric. For example: group by Date and GEO
eCPI is displayed when a filter with Non Organic traffic is applied.

ARPU

Cost

Average Revenue per User.

Formula: Revenue/Unique Users

ROAS

Cost

Return On Ad Spend (%).

Formula: Revenue/Cost * 100

Gross profit

Cost

Profit after deducting campaign cost.

Formula: Revenue - Cost

ROI

Cost

Return On Investment (%).

Formula: (Revenue - Cost)/Cost * 100

Revenue

Lifetime revenue reported to AppsFlyer.

Sessions

Count

Number of times the app is launched, or other measurement method set by the app developer.

Limitation: Sessions aren't available for organic users.

Uninstalls

Count

Number of app users installing the app who subsequently uninstall (delete) the app.
Uninstall measurement must be turned on to obtain this metric.
Note: Uninstall metrics are available in the user acquisition view only.

UA view only

Uninstall rate

Count

Rate (%) of users uninstalling the app, as a proportion of the users attributing (meaning installing, re-engaging, or re-attributing).

Formula: Uninstalls/Attributions *100 (Relevant to User Acquisition)

UA view only

View-throughs

Count

Number of attributions occurring after a user views an ad (VTA).

Event metrics

Event metric	Description	Table	Per-formance chart
Event conversion	Rate (%) of unique users performing the event, as a proportion of the users attributing (meaning installing, re-engaging, or re-attributing). Formula: Unique users performing the event/Attributions *100	Y	Y
(Event) Unique users	Number of unique users performing an event.	Y	Y
Event occurrences	Number of times an event was performed.	Y	Y
Event revenue	Revenue generated by an event.	Y	Y
Event eCPA	Effective Cost Per Action (event). Formula: Cost/Unique users performing the event	Y	Y
Event ratio	Rate (%) of users performing an event, as a proportion of the users attributing (meaning installing, re-engaging, or re-attributing). Formula: Events/Attributions *100.	Y	Y

Additional information

Traits and limitations

Overview dashboard traits and limitations
Trait	Details
Widgets	A maximum of 28 widgets (including headline metrics) can be added to one dashboard.
Ad network access	Yes. However, SKAN metrics are not available.
Agency access	Yes. However, SKAN metrics are not available.
Agency transparency	Yes
App-specific time zone supported	Yes. Note: Ad networks can switch between UTC and the app-specific time zone.
App-specific currency supported	Yes
Campaign name changes	Ad spend data displays using the most recent campaign name reported. Note: This is for the display of aggregate data; not the raw data itself.
CTV	CTV dimensions are not available for mobile apps.
Organic data	Yes
Non-organic data	Yes
Data freshness	Attributions and in-app events: Continuous Cost: 6 times a day on average 4 times a day. Data is final after the 7th day. Ad revenue: Lag of ~48 hours
Historical data	Unrestricted
In-app events	The number of events can be added or displayed in the table is limited to 20. For each event, all metrics (count, ratio, unique users, conversion, revenue, CPA and SKAN event occurrences) can be added and displayed.
Uninstall numbers	Uninstall numbers can only be seen in the User Acquisition view. If you are in the Unified view, it will show as N/A.

Changelog

Overview dashboard changelog
Update	Change
2022-08-01
2021-12-31	GA