At a glance: Use the My plan and Payments pages to easily access plan details, invoices, and billing information.
Note
To see and compare between the Zero, Growth, and Enterprise plans, check out AppsFlyer plan details and comparisons.
Access My plan and Payments
On the My plan page, review the details of your existing plan or upgrade to a new one.
On the Payments page, check your billing details, review invoice-related information, or download invoices.
To access My plan and Payments:
Access: Only an account admin or users with appropriate permissions can access the My plan and Payment pages.
- In the header bar, click on the email address dropdown.
- Select My plan or Payments.
Account status
Your account status appears in a label at the top right of the My plan and Payments pages.
Account status | Description | Comments |
---|---|---|
Active |
Account has an active plan |
Accounts with Welcome and Zero plans don't require a payment method.
Accounts with Growth and Enterprise plans have a valid and current payment method. |
Pending suspension |
Account has 1 overdue invoice |
Regain Active status by making invoice payments. |
Suspended |
Account has 2 or more overdue invoices |
Begin the process of reactivating an account by making invoice payments. |
Plans and payments
Start with Welcome, then move to Zero, upgrade to Growth, or advance to an Enterprise plan.
My plan
Access My plan to:
- See current plan details and, if relevant, the name of your next plan.
- Review the current plan's included features and premium add-ons.
- Select or upgrade your plan.
- Request a quote for premium add-on features.
Note
The 30-day free trial option ends on July 7, 2020; it was replaced by the Welcome plan. Advertisers who are currently in a trial period can choose to move to a Zero, Growth, or Enterprise plan.
Every new account begins as a Welcome plan. then you can progress to other AppsFlyer plans: Zero, Growth, or Enterprise.
Welcome | Advertiser | Includes |
---|---|---|
Get started! | No payment details required |
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- So, you'll remain with the Welcome plan until there are no remaining free conversions (from the 12K conversions), then you automatically move to the Zero plan. Once in the Zero plan, all attribution-related measurements stop, but clicks and impressions continue.
- OR, don't wait, and upgrade to a Growth or Enterprise (custom) plan. If there are remaining free conversions (from the 12K), they are transferred to the new plan.
- After 30-days of free use of select premium features, you can contact Sales for a quote (via your My plan page) so you can keep on benefiting from them.

On your My plan page, you can upgrade to the Growth plan or request a quote to advance to a customized Enterprise plan. See more about AppsFlyer plan details.
Plans | Billing details | Highlights |
---|---|---|
Zero | Free forever with no need to provide payment details |
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Growth | Provide billing and payment details |
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Enterprise (custom) | Provide billing and payment details | Customized content |
Plan details
View current plan details, features, add-ons, and if relevant, the name of your next plan.
My plan | Description |
---|---|
Header |
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Plan details |
Includes the start date as well as monthly information. For example,
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Included features |
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Premium add-ons |
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Payments
The Payments page is available after a payment plan is selected on the My plan page.
Access Payments to:
- Review and update company billing details and contact information.
- Check invoice details, payment status, and download invoices (PDF).
- Update payment method for Growth and custom Enterprise plans: Wire transfer, credit card payment, PayPal, or similar.
Invoices tab
Monthly invoices are issued in the first week of every month. Click View to see the PDF of an invoice.
Invoices tab | Description |
---|---|
Payment method |
Set when you choose a Growth or custom Enterprise plan.
|
Table: Unpaid |
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Overdue invoices: Easy payment method |
Easily pay overdue invoices by credit card, regardless of your regular payment method.
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Table: Paid |
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Billing details tab
When you choose a Growth or custom Enterprise plan, you'll provide company billing information; however, billing and contact details can be updated by an admin user at any time.
- Company billing details and at least one billing contact are required to generate an invoice.
- Billing details are not saved if there is missing or invalid information. For example,
- If company tax number is required by your country, it must be entered in the correct format.
- Postal code (ZIP code) must match the selected location.
Note
If you change the company name or address, then AppsFlyer legal terms appear and must be accepted. If there are any issues, contact accounting@appsflyer.com.
To update Company billing details:
- Enter the company billing name and address changes > Save.
- Read the legal terms and accept them by marking the checkbox > Submit.
- A popup message indicates if the changes were saved successfully.
To update or add a Billing contact:
- Make changes to a current contact or add a new one > Save.
There must be at least one billing contact. - A popup message indicates if the changes were saved successfully.
Company billing and contact details
Excerpt from legal terms
Billing details tab | Description |
---|---|
Company billing details |
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Billing contact |
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Company tax number
Certain countries require us to record your company tax number and add VAT to your invoices. If your company is in one of these countries, you will not be able to save your billing details without providing a company tax number in that country's correct format.
This requirement applies to the countries listed in the table below. Visit the link provided for your country if you need additional information about the company tax number format and other tax-related requirements.
Countries requiring company tax number
Country | For additional information |
---|---|
Canada | GST/HST program account number |
EU countries | VAT Information Exchange System (VIES) |
Israel | Israeli VAT registration |
Upgrade, downgrade, or delete an account
To upgrade your AppsFlyer account:
- Click your email address dropdown > Select My plan > Click Request an upgrade.
- Send an email to hello@appsflyer.com and a Customer Engagement Manager (CEM) will be in touch.
- If relevant, contact your dedicated customer service manager (CSM).
To downgrade or delete your AppsFlyer account:
- If relevant, contact your dedicated CSM.
- Send an email to hello@appsflyer.com and a CEM will be in touch.
- Learn more about deleting things in AppsFlyer.