Account management—plans, payments, and billing

Every new account begins with a default Welcome plan (after completing the sign-up process). After the welcome plan ends, if you haven't updated your plan and billing information, it will automatically convert to the Zero plan. You can either upgrade to the Growth plan, request a quote to a customized Enterprise plan, or remain in the Zero plan. 

Learn more about all included features and compare plans.

Payment for your plan is calculated according to your plan usage and premium features.

Plan usage

Each plan is based on measurement of a specific unit. Unit usage is calculated monthly or annually. The number of units used during the plan cycle (month or year) is deducted from the total package units.

Exceeding plan usage

When exceeding the number of units in your plan cycle, extra costs are applied. You can see all costs in the Plan details section. To help prevent exceeding plan usage or reduce extra costs, alerts are sent via the notification center in the following cases:

• Your plan units are being rapidly used 
• You're getting close to reaching your allocated units (75% of your plan units)
• You've exceeded the usage of your plan units

You can check with your CSM or contact hello@appsflyer.com for upgrade options.

Premium features

Any add-ons you've included in your plan are premium features. For example:

• Protect360 (mobile fraud protection)
• ROI360 (cost data)
• Audiences
• Pivot table
• Data Locker

To learn more about these add-ons and their potential benefits for your business, check with your CSM or contact hello@appsflyer.com. 

Plan units

The different units on which a plan can be based:

Premium add-on units

The units on which additional measured add-ons can be based:

ROI360 dollar units

The ROI360 add-on measures the return on investments of your ad marketing. The add-on package includes a set number of recorded dollar consumption units for ad cost, in-app ad revenue, and in-app purchase revenue (including subscriptions).

• Each unit represents $1 of the recorded ROI360 measurement
• Recorded dollars are presented in USD currency
• When exceeding the package units, extra costs are applied
• Recorded ROI360 data includes:
  • Cost data from up to 4 days after the initial cost day
  • In-app ads data from up to 3 days after the initial revenue day
• Recorded ROI360 data doesn't include:
  
  • In-app purchases or subscription refunds
  • Invalid in-app purchases or subscriptions

From the My plan tab, you can see the details of your current plan, review plan usage, and upgrade your plan. 

Usage reports

Understanding usage reports

Usage reports show aggregate conversions grouped by date, app, media source, conversion source, and conversion type. This makes it easy to sort, filter, or pivot by any of these dimensions.

Downloading usage reports

Only account admins and account users with the following permissions can download usage reports:

• Access to the Account management page
• Access to all apps, media sources, and geos

To view and download a detailed listing of all units used during a calendar month:

1. From the My plan tab, click View usage reports.
2. From the list of available usage reports, click Request report for the month you want to download.
   • While the report is processing, the status changes to Pending.
   • The report may be in Pending status for several hours.
   • When the report is ready, the status changes to Download.
3. Click Download to save the report as a CSV file. 

Account status

The status of your account is shown at the top left of the Account management page. The possible statuses are:

Upgrade, downgrade, or delete an account

You can request an account upgrade directly through the Upgrade plan button on the top-right of the Account management page. 

To delete or downgrade an account, contact your CSM or send an email to hello@appsflyer.com.

Access the Payments tab and invoices to:

• Check invoice details and payment status
• Download invoices (PDF)
• Update payment method for Growth and custom Enterprise plans: Wire transfer or credit card

Payment method

In this section, you can see the selected method of payment. You'll also see any payment issues, such as an expired or invalid credit card or when payment wasn't sent by wire transfer.

Payment options: 

• Credit card: Payment will be charged automatically each month
  Note: Your credit card won't be charged in the following cases:
  • You have a prepayment plan
  • Your account has a credit balance
  • Payment was made by wire transfer
  • There's an open billing issue
• Wire transfer: You must initiate payment manually each month

To update your payment method:

1. Click Update payment.
2. From the payment details dialog that opens:
   • For payment by credit card: Enter the necessary details, and click Register Credit Card. 
   • For payment by wire transfer: Enter the billing details, and click Save.

Invoices

In this section, you can see paid and unpaid invoices, download them, and pay overdue invoices. Monthly invoices are issued after the first week of every month.

Pay overdue invoices

Regardless of your regular payment method, you can pay overdue invoices by credit card without the credit card details being saved. Paying for accounts with the status Pending suspension and Suspended regains the Active status.

• 1. From the list of invoices under the Unpaid section, select one or more unpaid invoices.
  2. Click Pay by credit card.
  3. Enter card details and click Submit payment.
  4. View your payment confirmation.
  5. If payment is successful, click Back to Payment and invoices. If a payment fails, review the error message under the Status column and act accordingly.

From this tab you can view and update your company details and contact persons for billing.

Company billing details

When choosing a Growth or custom Enterprise plan, you must provide company billing information. This information can be updated at any time. For generating an invoice, you must provide company billing details, and at least one billing contact.

To add or update Company billing details:

1. Enter or update your billing details, and click Save billing details. 
2. Read the legal terms and accept them by marking the checkbox.
3. Click Submit. A popup message indicates if the changes were saved successfully. 

Billing contacts

Act as a focal point to receive invoices and for communications regarding any payment issues.

To add or update Billing contacts:

1. Click Add contact and enter the required details or make changes to a current contact.
2. Click Save billing details. Make sure to have There must be at least one billing contact.
3. A popup message indicates if the changes were saved successfully. 

Billing details

Company tax number

Certain countries, listed in the table below, require us to record your company tax number and add VAT to your invoices. If your company is in one of these countries, you must provide your company tax number in the correct format of the country. Otherwise, your billing details won't be saved. 

Countries requiring company tax number

Conversion measurement options for iOS app billing

Since the introduction of iOS 14.5, AppsFlyer offers two possible methods to determine campaign performance and attribution for iOS apps:

• Single Source of Truth (SSOT): If you have turned on SSOT in your AppsFlyer account, this method will automatically be used for billing.

• If you haven't turned on SSOT: AppsFlyer runs a side-by-side comparison of the number of daily conversions measured by SKAdNetwork and those measured by our privacy-centric RTA (real-time attribution) for each media source. These two methods run independently and in parallel. The higher of the two numbers is taken into account for billing. This ensures that you're never charged twice for a conversion event.

Learn more about AppsFlyer iOS billing policy.